Troubleshooting

Have an issue? Solve it here.

9 articles in this collection
Written by Michael Paul and Andrew Luisi

All your Rooms, in one Place

Lost your Room link/URL? Have more than one Room and want a convenient place to manage them all?

Written by Michael Paul
Updated over a week ago

Troubleshooting Guide

Audio/Video Issues? Firewalls? VPNS?

Written by Michael Paul
Updated over a week ago

Enabling browser permissions

Make sure your browser is allowed to access your camera and microphone

Written by Michael Paul
Updated over a week ago

Supported devices and browsers

Wonder is designed for a desktop/laptop experience.

Written by Andrew Luisi
Updated over a week ago

White-listing for firewalls in corporate networks or VPNs

Stuck behind a firewall? Share this guide with your IT department.

Written by Andrew Luisi
Updated over a week ago

How to reset your host password

Lost your host password?

Written by Andrew Luisi
Updated over a week ago

Guests cannot enter my Room and/or see only a white screen

Your guests are most likely blocked by a firewall.

Written by Michael Paul
Updated over a week ago

Screen sharing doesn't work

Screen sharing could be blocked by your browser

Written by Michael Paul
Updated over a week ago

I lost the guest password

No longer able to access your room?

Written by Andrew Luisi
Updated over a week ago