Some functions of Wonder may be disabled or suffer lower performance if your network administrator (IT department) blocks video and audio services in browsers. For example, this would prevent the Broadcast feature from sharing audio or video data.
Most commonly, the issues are solved by turning off your VPN.
If you’re unable to turn off your VPN, your network administrator will have to add Wonder to your accepted use list, commonly referred to as ‘whitelisting’. It’s an easy setup; all the information they’ll need to do this is found here:
For the standard conversation mode, we use Twilio. Follow this link to find all the ports, protocols, and domains that must not be blocked for Wonder to work properly: https://www.twilio.com/docs/video/ip-addresses
For Broadcasting mode, we use Agora. Follow this link to find all the ports, protocols, and domains that must not be blocked for Wonder to work properly: https://docs.agora.io/en/Agora%20Platform/firewall?platform=Web#a-nameweb-sdkartc-sdk-web
For Wonder, the following domain must be whitelisted: *wonder.me
All the services used by Wonder are very common video and audio services used by most other browser-based video-conferencing tools. You can find more info about them through the links below: