Audio/Visual Issue/I can't hear/Sound issues
Wonder MUST be used with a compatible device and browser.
Make sure your browser has the appropriate permissions.
Are you blocked by a Network Administrator, firewall, or VPN?
Make sure Wonder is the only conference/communication tool you have open. (Zoom, Microsoft teams, Google Hangout, etc)
Make sure no other applications or websites are making use of your camera or microphone.
Ensure you have a stable internet connection. We generally suggest no less than 15mbps
I can't hear or see others!
Make sure you move your avatar close to them so that a bubble appears around you. Only if your avatars are close enough, a video chat opens.
If you are inside a bubble but you can't see or hear them, enter the room through a different browser (Chrome and Edge work)
I can't access the room!
Make sure you have entered/clicked the right URL
Make sure you have not rejected video or audio access in your browser. Also, make sure your browser had video and audio access to your computer (system preferences of your operating system on macOS or Windows).
Try to open the room in a different browser and/or supported device. (Chrome and Edge are the two browsers we support).
*If your issue still persists, please try your room in incognito mode. If your issue is then resolved, please delete your browser's data.